Blog

Bulk Edit in Dynamics 365 CRM

Dynamics 365 CRM

Once the customers have their CRM solutions, the information starts flowing in and out. Now the question arises “How to do bulk edit records?”. Well, Dynamics CRM offers various options to help you with bulk editing. The options available in Dynamics CRM for bulk editing are listed below:- The Bulk Edit feature The workflow engine …

Overview of Dynamics 365 Analytics, Virtual Agents, & Fraud Detection

Dynamics 365

Microsoft is committed to Artificial Intelligence. It is, in fact, releasing AI Apps – Virtual Agent, Customer Insights and Dynamics 365 Fraud Protection that helps in improving the customer experience while protecting the organizations from vulnerability. The AI capabilities in Dynamics 365 for Customer Service help in building loyalty while reducing service cost. Virtual Agents:- …

All You Need To Know About Microsoft Dynamics CRM

Microsoft Dynamics CRM

The better you manage customer relationship, the more successful you would become. Customer Relationship Management (CRM) is a strategy to understand the needs and behavior of the customers in order to better serve them. One powerful CRM solution is Microsoft Dynamics CRM which enables organizations to capture all customer touch points such as phone or …

Understanding Service Level Agreements in Microsoft Dynamics CRM

Microsoft Dynamics CRM

Service Level Agreements (SLAs) are a very critical component of vendor contact as they dictate the quality and type of service that will be provided to the client in exchange for a fee. Designed to set clear expectations for a company and its customers when service or support is required, Service Level Agreements (SLAs) ensure …

How Dynamics 365 Can Transform Manufacturing Processes

Manufacturing industry is driven by two processes which are given below. Process Manufacturing:- In this, the production of goods takes place by combining supplies, ingredients or raw substances using a formula or recipe. Some of the examples of process manufacturing goods include food, beverages, refined oil, gasoline, pharmaceuticals, chemicals, and plastics. Here, the goods are …